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Category: win7

Lumion 2.5 & AMD Driver 13.10 – “Not the same!” message – Fixed

Lumion 2.5 & AMD Driver 13.10 – “Not the same!” message – Fixed

“not the same! 1024”
“not he same2! 512
desc.width  64

Recognise these error messages?

Just a quick post, if like me you have an AMD (HD6900 series) graphics card and have been getting strange messages from Lumion 2.5, it might be to do with the latest version of the driver (13.10).

If you want to get rid of the error messages you need to roll back driver version 12.10… seems to have worked for me.  You can get the old drivers here :

Or go to your device manager in windows, select the graphics card and on the Driver tab click the Roll Back Driver update…  As with most things only do this if you’re confident you can get things working again if it all goes wrong!


Analysing you the reader….

Analysing you the reader….

So I like Google Analytics, as it makes me feel like these pages are being read by someone.   What always surprises me is why people come here, I wonder what it tells me about the world…

Do people really still use the old HP DesignJet 500?  How do people not know how to export attribute tables to Excel in ArcGIS?   That Feature Construction toolbar must piss people off, yes?!

This months (12th March – 11th April) top pages are very similar to last months:

Page Title Pageviews
1. HP DesignJet 500 and Windows 7: Yes it does work even without the HPGL2 card! | GeoPlanIT 1,737 31.33%
2. GeoPlanIT 774 13.96%
3. Export attribute tables from ArcGIS to Excel. | GeoPlanIT 360 6.49%
4. PhotoShop: Unknown or invalid JPEG marker type… | GeoPlanIT 258 4.65%
5. To Unity and Beyond? QGIS, ArcGIS, SketchUp Pro/Free, CityEngine and Unity | GeoPlanIT 136 2.45%
6. ArcGIS 10 – Turn Off the “Feature Construction” toolbar. | GeoPlanIT 130 2.34%
7. cityengine | GeoPlanIT 96 1.73%
8. A very quick Rule Wizard for CityEngine tutorial | GeoPlanIT 95 1.71%
9. ArcGIS : Using Query Builder to display certain features (multiple) | GeoPlanIT 92 1.66%
10. Solution: Very slow printer dialog boxes in Windows (network printers) | GeoPlanIT 69 1.24%
Thunderbird is a no go… Folder Pane empty – Solved! – Corrupt folderTree.json

Thunderbird is a no go… Folder Pane empty – Solved! – Corrupt folderTree.json

Okay a specific post for those who use Thunderbird as an email client.   Basically I had some issues with my brand new PC where it BSOD (Blue Screen Of Death) almost immediately (turned out to be a loose fan in the tower!).   Upon fixing the PC I could open Thunderbird but not see any folders in the Folder Pane on the left.

So here’s the solution (I used the error console in Thunderbird to search for a possible solution):

  1. Navigate in Windows to the your Thunderbird profile folder (e.g. “C:\Users\YOURUSERNAME\AppData\Roaming\Thunderbird\Profiles\SOMETHINGHERE.default)
  2. Find the file “folderTree.json” back it up first and then delete it (or just rename it OLDfolderTree.json)
  3. Now load up Thunderbird, your problem should have been fixed (it seems to create a new file)!

SOURCES (this conservation helped me) :


Windows 7 : “Other User” account on login – FlipHD problem? Solved!

Windows 7 : “Other User” account on login – FlipHD problem? Solved!

naughty flip software!

So today I booted up my Windows 7 laptop only to find that instead of the two login options (My account and Guest) there is now a “other user” account.   Now I’ve been here before with other issues and the obvious response is to think virus or malware.   But I’m pretty careful about the stuff I put on my PC and the websites I visit, so I logged in and raced to Google for a search for people with the same issue.

I couldn’t think of any recent software I’d installed plenty of Windows updates nothing else really…. anyway I found this very useful post

“Windows 7 login screen only showing last logged-on user and “Other user””

Now before you follow all the instructions here (beware you will be using registry edit!) just to let you know I only deleted the .DEFAULT directory in  “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList”.   Before you do this I recommend that you export the directory you’re about to delete in the registry just in case you need to reinstall it.

Reading the comments below this very useful post you can see the common thread seems to be the install of FlipHD software….ah now I understand I didn’t install any new software recently I just update flipshare…

Well thank you to Jon Gjengset on his Tech That! blog…. and thank you search engine for finding the solution for me so quickly.

Moral of this story? There isn’t one silly!  This is a technical Windows 7 problem not a moral dilemma.   I would say however not every problem is virus related…  in fact a lot of problems/issues are caused by updates or software you just installed.

Nice to know this blog is of some use…

Nice to know this blog is of some use…

Well that was interesting!   Today I was contacted via email by someone working in the UK in a similar related industry who had an HP DeskJet 500 printer at their office and had just solved the problem of getting it to work with Windows 7 (64bit).

They ‘googled’ the solution to see if others had done the same and this post came up on my site:
“HP DesignJet 500 and Windows 7: Yes it does work even without the HPGL2 card!”

Trouble was GeoPlanIT seemed to get his browser (Firefox 3.6) in a refresh loop and didn’t display the post correctly!  It seems it was at this point he did some detective work  (not that difficult to find me) and emailed me at work and let me know.   It turns out that a module on my blog to do with Amazon Associates was causing the problem.  So I have disabled this module (don’t worry you aren’t missing anything!). Please accept my apologies to all those who might have experienced this outage (drop me a line if it happens again).

Anyway upon receiving the email I saw that he was in the UK (very important to have an email signature), and since it was Friday (and therefore a bit quiet) I decided to give him a call.   We then had a very nice brief chat and not just about printers and blogs….

I’m sure he wasn’t expecting a call or then for me to write this blog post, but hey life is full of surprises!  Anyway you know who you are so thank you for telling me about my blog issues, and I hope some of my other posts prove useful to you.

I guess the serious point of this post is to highlight the fact that sharing your experiences via a blog (or via any media) can help others and hopefully save us all from ‘reinventing the wheel’.   Most of my walkthroughs and blog posts stem from researching the internet and piecing together useful information.   I always try to acknowledge where I got it from and hopefully add to it.

If when reading one of my posts you have ideas or further suggestions please post a comment, and I will include the new information within my post (plus acknowledgement of course!).

That is all, now have a good weekend…..

Solution: Very slow printer dialog boxes in Windows (network printers)

Solution: Very slow printer dialog boxes in Windows (network printers)

UPDATED 13th July 2010: This works for Windows 7 as well..

For sometime now I’ve had a problem printing over our small network, every time I would bring up the printer dialog box it would take an eternity to load up.   It became so bad I had almost given up on printing!

So after some looking around I came across the following solution, I know this works in Windows Vista 64bit and 32bit as well as XP (UPDATED: This works for Windows 7 64bit as well).   Apparently Windows doesn’t like it if you setup your printer by connecting to the printer and installing the driver whilst browsing your network…. (I don’t know why).   Anyway the solution is to add the printer as a local printer.

  1. Load up your printer browser in the control panel, in Vista
  2. I recommend deleting all your network printers and restarting your PC, it seems that windows holds on to some information until you restart.
  3. Click “Add a Printer”.
  4. Now select add local printer.
  5. Create new port.
  6. When it asks for Enter a port name use the following format “\\networklocation\yourprinter”, essentially it’s address on the network.
  7. Follow the steps to install the printer driver again, if you have installed the printer before windows should still retain that printer driver you used.
  8. Now repeat for any of the other printers you have.

This technique worked for me and my computer is now a dream to print from!  If you have any trouble with these instructions just let me know.

Installing Adobe CS2 on Windows 7 64bit

Installing Adobe CS2 on Windows 7 64bit

Well we’ve had a bit of trouble at the office when one of PCs decided to pack up a leave this earthly plain.   Naturally we had to buy a new PC which came with Windows 7 64bit.    Now I like Windows 7 it’s a lot less chatty than Vista and seems to ‘just work’, basically it seems people don’t notice that they’re using a new operating system which is very good for me as I also provide IT support for our small office!

Anyway the task to reinstall everything we had on the old machine falls to me, which has gone quite smoothly really, except for the installation of Adobe CS2 which is not supported for Windows 7.  Apparently we should keep on the upgrade treadmill, but it’s difficult and expensive so we hold out for ‘must have’ features in new releases rather than upgrading for the sake of it… How many in our line of work for instance are still runnnig AutoCAD R14?!

Anyway back to Adobe CS2, when you install it with the default settings inWindows 7 64bit the software won’t accept for some reason your Serial number.   I did some searching and found this thread that gave us the solution we were looking for:

Please read the forum as well for additional information (not everyone’s problems are the same), and I shall also quote directly from the forum user Cinti, the only thing I would say about this solution is that for us the “/” should have been “\”: (this post was dated 13th February 2010)

Are you using Windows 7 64 (probably will have the same problem in any Windows 64 OS)?

If so, you must uninstall CS2 completely (not just PhotoShop) and specify that the preferences are to be removed as well. When you re-install, the installer will give the default install location as something like “C:/Program File (x86)/Adobe” but, when you click “OK” install will respond that the location is not valid.  DO NOT RESPECIFY AS  “C:/Program File/Adobe”, that’s the location for 64-bit apps and CS2 is 32-bit and needs to be in the (x86) folder to work properly.  Replace “C:/Program File (x86)/Adobe” with “C:/Program~2/Adobe”.  The installer may not “light” the OK button.  If so, click the browse button then the cancel button and “OK” should activate.  That’s it, CS2 will install.  If, after the install completes, you get the message that the app may not have installed properly, you probably did something wrong (i.e., when it’s in the 32-bit program folder you won’t get this message).

Remember, this fix ONLY APPLIES TO Windows 64-BIT OSs. There are other causes for the message “Your adobe photoshop user name, organization, or serial number is missing or invalid.  The application cannot continue and must now exit.”. 

I spent an hour and fifteen minutes waiting on hold for a Adobe technician for help only to be advised that CS2 is no longer supported by Adobe.  Don’t waste your time trying to get help from Adobe or getting upset with them for not being helpful (what’s the point, they’re holding all the cards and want you to drop another bundle for their latest release).

So what’s the lesson from this?  Always check the internet for solutions to your software problems!

HP DesignJet 500 and Windows 7: Yes it does work even without the HPGL2 card!

HP DesignJet 500 and Windows 7: Yes it does work even without the HPGL2 card!

Updated (04/12/2012): To include information about how to get the 450c to work with Windows 8 after a conversation with @AlbanyDriver on twitter.   I also think this technqiue will probably work for Windows 8 as well.

Updated (22/June/2012):
Updated (08/May/2010): this post was partially rewritten to clarify which file you should download.

Unbelievably this is the most popular post on my blog, I honestly get 1000+ hits a month just on this page.   If you like it and have more to add please send me a message or add a comment below.   Thank you for reading!


Okay this is a quick one, if you have a HP DesignJet 500 without that HPGL2 card and want to upgrade to Windows 7 (or 8) or have done so and can’t seem to get it to work, try the following.

We use our HP DesignJet for all things GIS and AutoCAD so it’s important we have this working!

You may have noticed that HP only has Windows 7 drivers for the DJ500 with the HPGL2 card in the driver package called either:

  • HP Designjet 500, 510, and 800 HP-GL/2 and HP RTL 32-bit Driver or
  • HP Designjet 500, 510, and 800 HP-GL/2 and HP RTL 64-bit Driver

So don’t download those drivers, make sure you download the drivers from Vista equivalent (in my case Vista 32bit).  This file is called either:

  • HP DesignJet 500 PCL3GUI 32-bit Driver  or
  • DesignJet 500 PCL3GUI 64-bit Driver

Click here to go direct to the HP DJ 500 driver download site.

Add your printer in the usual way in Windows 7, (if you are adding it over the network you may want to look at my previous post).

After the install it will ask if you want to Print a Test Page, it was here that I was getting an error message (about the HP driver not being able to connect to the printer) and just assumed it wasn’t working. If you get an error message and no test page try this:

  • Select the printer in the printer browser, and view the printer properties.
  • On the page with the print test page button there is another button next to it called printing preferences, click on this and it should bring up a dialog box stating that the printer is now connected.
  • Now try to print that test page.

Okay so I don’t know why I couldn’t print the test page straight off but accessing the designjets plotter preferences did help.

Again if this post is not clear, or you require any help, just let me know.

Have you got an HP 450C and want it to work with Windows 8 (32bit)? @AlbanyDriver got in contact and asked me if I could help, after some searching on forums about making it work on Windows 7, I suggested he used the Windows XP 32bit drivers which seemed to work!

Updated Link Added for my previous post adding printers over a network: